GHC (Government/Healthcare)
With unique considerations ranging from regulatory controls to the new demands of an online citizen community, governments are challenged to standardize processes, increase efficiency and maintain accountability. We have developed solutions that address the needs of internal department employees, public employees and citizens — for clients such as City of Chicago Public Building Commission; State Board of Administration, Florida; and City of Raleigh. Using a services-based approach, our targeted solutions can cost savings drawn from reuse of both assets and knowledge. Take a look:
Capital Program Management
With project lifecycles for capital programs becoming increasingly complex — often spanning years for a single project — traditional scheduling and accounting tools only address a small portion of the overall requirements. In order to effectively support capital program management, organizations need a single window into their bidding and procurement, funding, and land acquisition processes — with role-based access supporting unique user needs.
Our Capital Program Management solution takes advantage of a flexible portal foundation to offer you increased visibility into every nuance of your capital programs, and helps you:
- Proactively monitor problems based on existing project data spread across multiple systems
- Standardize and coordinate processes across departments and agencies
- Access critical reports to link, compare, and monitor all data within the project lifecycle
- Ensure availability of up-to-date, accurate documentation and related news and events
- Provide filtered access to information based on the people and roles you define
- Select information from your projects to publish onto public websites for citizen self-service
- Centralize all project documentation and Web content
Implementing this framework can help you standardize process, maintain accountability, and improve execution for direct cost savings — the City of Chicago did, and is reaping the rewards with more than one day per week saved in accounting alone.
Public Information Portal
eGovernment solutions need to address a host of citizen concerns ranging from the ability to pay for traffic tickets online, to finding more about community developments, to learning about parks and recreation resources, to finding and applying for employment, and much more.
Enterpulse's Public Information Portal offers collaboration and content management capabilities that engender true productivity from government employees, while engaging the citizen in the most up-to-date information available. It offers organizations the ability to:
- Increase productivity for employees involved in posting information — such as press releases or other news; community bulletins; leisure and business resources; motor vehicle or tax information; and forms and employment postings
- Ensure the content approval process is followed through intuitive workflow cycles that send content and documents to the right people to review, approve and publish
- Allow employees from different departments to communicate and collaborate via calendars, document management, and integrated workspaces — all on the user's desktop
- Reduce the administrative burden and associated costs involved in fielding calls from citizens who can't find the information they need
The City of Raleigh is achieving these results with their own Dynamic Information Gateway, built by Enterpulse. The solution can leverage team collaboration, document management and content management for an integrated portal desktop. And with Enterpulse's services-based approach, you can create a foundation for adding more departments, content and tools over time — at incrementally less cost.
Wealth Management/Pension Portal
A significant portion of state government is involved in managing the retirement resources for its public employees. With large, multifaceted organizations and departments dedicated to this very function, the ability to provide them with the best tools and resources to serve their employees' financial needs is critical. Now, several states are providing their employees with the option to choose between a pension plan or a new investment plan that would be managed by a state plan administrator — so accessibility of information for the employee or retiree is even more critical. Enterpulse's Wealth Management/Pension Portal allows governments and plan administrators to benefit from an encompassing pension portal, one that:
- Allows organizations such as Divisions of Retirement or other administrative bodies to effectively provide consistent, relevant information to every public employee — whether currently employed or in retirement
- Offers a one-stop-shop for public employees to access and manage their retirement information, while becoming more informed about their options
- Reduces costs borne of inefficient processes, departmental resources, and bottlenecks associated with managing an entire state's retirement system and all the communication and education that goes along with it
- Fosters collaboration among the key groups involved — such as a Department or Division of Retirement, Pension Plan Administrator, Financial Recordkeeper, and associated governing bodies
If your agency or division is overwhelmed with the communication problems, manual retirement plan forms and mailings, and vast amounts of personal data associated with potentially hundreds of thousands of public employees, you can benefit from a Wealth Management Solution. The State Board of Administration of Florida is achieving true efficiency and time-savings with their pension portal, built by Enterpulse and serving more than 600,000 public employees.
Member Portal
The Member Portal enables insurance providers to offer their member base a personalized site based on profile attributes — with secure log-in and intuitive searches to timely content on their own insurance information and policies, as well as on general health and wellness topics.
- Offers a highly personalized experience for members that ensures security and targets users to appropriate provider, claims, policy, or general content
- Provides services as part of an SOA framework that can be leveraged for future implementations of other portals, such as employer and provider portals
- Using the SOA framework, allows for delivery of content via other channels, such as desktop widgets and handheld devices
- Can include a templating environment to create generic, yet standardized interfaces for ensuring timely, up-to-date content for each of the member divisions
Enterpulse is currently in the development phase for a custom member portal and defining future SOA initiatives for Blue Cross Blue Shield of Massachusetts.
