Business Process Management

Business Performance Management (BPM) enables corporations to run more effeciently, predictably and in compliance with applicable regulatory statutes.  At Enterpulse, we help our clients achieve greater value from their business with our Business Performance Management consulting offering. We create that value by aligning our clients' unique processes and platforms with their specific business goals—all while leveraging industry best practices. Our BPM methodology creates a roadmap of initiatives for strategic change, and that roadmap clearly outlines step-by-step processes, with specific goals and deliverables tied to each step.  In most cases, improvement begins almost immediately, with substantial incremental improvements added over time.

Our expertise in the following disciplines can be the foundation for your success:

Information Access

Knowledge is power, but data alone can be ineffective. Enterpulse helps you turn your data into actionable information and powerful knowledge. We can show you how to use your company's knowledge to gain insight, spot trends, aid decision-making, and improve the bottom line. Our experience with helping global companies consolidate and integrate their data can help you transition from having fragmented data with inconsistent measurements to owning concise, meaningful information that is available to the right people, at the right time, and in the right  context 

Performance Measurement

Is your business performing better now than it was last week, last month or even yesterday? Which business units are contributing the most—and the least—to your performance? How are you doing relative to your competition? Without appropriate metrics, it's difficult to effectively manage and continuously improve a business. Enterpulse uses metrics because they highlight the changes that increase productivity, improve customer service, and reduce costs. We can also help you see the impact of changing market conditions without having to wait until next month's financial reports are published. With solutions that provide a real-time view of operations, you can proactively adjust for order volumes, quality, or a myriad of other critical factors in your business—before problems surface. Our ability to identify and measure key performance indicators will help you better understand and improve your business.

Business Process Management (BPM)

Do your people and systems complement or hinder each other in getting the job done? Sometimes process inefficiencies are obvious, but more often they slowly and subtly creep in over several years, resulting in significant increases in time and cost needed to support new products, services or additional customization. These costs and delays are often hidden within system processing requirements or obscured in hand-offs between groups—making it difficult to accurately measure the overall impact to your clients and bottom line. We can dissect your business operation from both conceptual and geographic perspectives to create a model that illustrates where your processes interact with your systems, employees, customers and partners. This allows us to find inefficiencies, bottlenecks, and waste within your organization. We can then create a plan to help you eliminate these problems, giving you better management controls and improved access to the information you need to make better decisions. 

Organizational Change Management

The ability to change and adapt to market conditions and client demands is critical to business success. Yet implementing new systems and altering business processes can have dramatic effects on an organization unless your staff is properly prepared, trained and led through the move from the old to the new and improved approach. Through our extensive experience in working with companies of all types, we've learned how to use best practices to implement new solutions.  

Whenever you have significant or complex changes in your organization, systems, or goals, we can help you make an orderly transition to your new objectives. This can include coordinated planning, training, job aids, and ongoing communication and support as new changes occur. We can also provide metrics to help you gauge the impact of changes on your business. By integrating your internal teams, clients, partners, and stakeholders, we help ensure acceptance and use of the new processes.

Technology Enablers

Technology is a key enabler within any CPM initiative, but to gain the greatest advantages, it's important to understand more than just how information or processes are used in any given department. Productivity improvements and competitive advantages come from understanding how information is used throughout your business. Enterpulse can rapidly assess your information needs and enterprise architecture to assist in developing a corporate technology strategy and infrastructure plan that will address your major areas for improvements. These plans are critical components within a coordinated CPM initiative, and they often include portal and content management solutions. Our expertise in both CPM and Service-Oriented Architecture (SOA) provides an efficient method of identifying and fulfilling the information, processing and measurement requirements of your business.